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Privacy Policy

Effective Date: [March 11, 2021]

Divya Industries (“we,” “us,” or “the Company”) is committed to protecting the privacy and security of the information belonging to our clients, suppliers, partners, and website users. This Privacy Policy details the types of data we collect, how it is processed, protected, and your rights concerning your personal and commercial information, particularly in a B2B and industrial context.

 

1. Scope and Application

 

This policy applies to all data collected by Divya Industries through business transactions, supply chain management, website use, B2B portals, and communication channels.

 

2. Information Collection and Categories

 

We collect and process various categories of information, primarily related to our commercial and industrial operations:

Category of Data Examples of Data Collected Purpose of Collection
Business Contact Data (PII) Names, job titles, company addresses, business email addresses, phone numbers of client/supplier personnel. Contract management, invoicing, logistics coordination, and professional communication.
Commercial & Financial Data Purchase orders, sales records, payment terms, bank account information, credit history, and transaction details. Financial auditing, payment processing, credit assessment, and regulatory compliance.
Operational & Supply Chain Data Order specifications, delivery schedules, quality assurance reports, technical specifications, and logistics tracking information. Manufacturing scheduling, quality control, inventory management, and fulfillment of contracts.
Technical & Usage Data IP addresses, browser type, device identifiers, website usage patterns, and security logs from our digital portals. Website performance, security monitoring, and troubleshooting.

 

3. Methods of Data Collection

 

Data is collected through the following mechanisms:

  • Direct Interaction: When you enter into a contract, submit a purchase order, register on our B2B portal, or communicate with our sales or procurement teams.

  • Automated Technologies: Through cookies, server logs, and tracking tools embedded in our websites to monitor user experience and security.

  • Third Parties: From credit reporting agencies, industry databases, and business partners for verification and commercial assessment.

 

4. Legal Basis for Processing

 

We process your data based on the following legal grounds:

  • Contractual Necessity: Processing is essential for the execution of a contract for the sale or purchase of goods/services.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, ensuring security of our facilities and systems, improving our manufacturing processes, and managing supply chain efficiency.

  • Consent: We rely on consent for non-essential communications, such as promotional emails, where required by law.

  • Legal Obligation: Processing is necessary to comply with legal requirements, including tax laws, industrial safety regulations, and trade compliance.

 

5. Data Security, Integrity, and Commercial Confidentiality

 

  • Confidentiality: We treat all non-public commercial data, proprietary specifications, and pricing information as highly confidential.

  • Technical Measures: We employ robust measures, including access controls, data encryption, and network security protocols to protect data from unauthorized access, breach, or corruption.

  • Physical Security: Our manufacturing and data storage facilities are secured with restricted physical access and surveillance to protect physical assets and data storage servers.

  • Employee Access: Access to sensitive data is strictly limited to employees who require it for their duties, and all employees are bound by confidentiality agreements.

 

6. Data Sharing and Disclosure

 

We share your data only when necessary to fulfill our commercial and operational commitments:

  • Supply Chain Partners: With logistics providers, shipping companies, freight forwarders, and customs agents to facilitate delivery and trade compliance.

  • Financial Services: With banks, payment processors, and credit agencies for billing, payment, and credit checks.

  • Legal and Regulatory Compliance: When required by regulatory bodies, tax authorities, or law enforcement in response to a valid legal process.

  • Affiliates: With other entities within the Divya Industries group for internal business administration, reporting, and global service delivery.

 

7. Your Rights Regarding Your Data

 

In a business context, your rights primarily relate to the personal information of individuals within the client/supplier organization:

  • Right to Access: To request confirmation of whether we process your individual data and obtain a copy.

  • Right to Rectification: To correct inaccurate or incomplete individual data (e.g., job title or contact number).

  • Right to Object: To object to the processing of your data for direct marketing purposes.

  • Data Retention: We retain data as long as necessary to maintain the business relationship, satisfy legal and accounting requirements, and for the necessary warranty or liability periods.

 

8. 📢 Notification and Communication Consent

 

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@divyaindustries.shop.